FAQ

A: Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.

A: If you believe you have received a faulty item, please send photos of the fault and a description immediately to info@knowgeeks.com so that this can be resolved as soon as possible.
Please ensure you have read the product description of each item carefully before purchasing.

A: If your parcel has been left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbours closeby please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.

A: We aim to dispatch all orders placed before the order cut off within the same business day! Depending on where you are located and the shipping method you select, the delivery times will vary.
Any orders placed after the cut off time slot, over a weekend or on a public holiday are shipped the following business day.

A: Once your order has been dispatched, you will receive an email including your tracking information after 6pm PDT. Please check your junk/spam folder in case it has gone directly there.

A: If you are facing any issues with the website, we would suggest clearing your cache/browsing history, then to restart your device. If you are still facing any issues we would suggest switching to another device. Please get in contact with our team if you are still having problems.