Shipping policy

At Knoegeeks, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process and ship your orders.

1. Order Processing Time All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods & Estimated Delivery Times Delivery times are estimates and may vary depending on your location, carrier, and external factors.

Domestic Shipping (United States):

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days

International Shipping:

  • Standard International: 7–21 business days (depending on destination)
  • Express International: 3–7 business days

Note: Delivery times are calculated from the date your order is shipped, not the order date.

3. Shipping Costs We offer free shipping on all orders. No shipping fees will be charged at checkout for both domestic and international orders (where available).

4. International Shipping We ship to most countries worldwide.

  • International orders may be subject to customs duties, import taxes, and brokerage fees upon arrival in your country. These charges are the sole responsibility of the recipient and are not included in your order.
  • We are not responsible for any delays caused by customs clearance.
  • Please check with your local customs office for more information before placing an international order.

5. Tracking Your Order Once your order ships, you will receive an email with a tracking number and link. You can also track your order in the “My Account” section of our website. Please allow up to 48 hours after shipment for tracking information to update.

6. Delays and Force Majeure While we strive to meet all estimated delivery times, delays may occur due to high order volume, carrier issues, weather, holidays, or other events beyond our control. Knoegeeks is not liable for any delays caused by such circumstances.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes for express or international orders.
  • Certain remote or restricted areas may have limited shipping options or longer delivery times.
  • We reserve the right to refuse shipping to any location where delivery is not feasible or prohibited by law.

8. Incorrect Address & Return to Sender It is the customer’s responsibility to provide a complete and accurate shipping address. If a parcel is returned to us due to an incorrect or incomplete address, or if delivery is refused, we will contact you. A store credit may be issued after deducting any applicable return-to-sender fees.

9. Lost or Damaged Packages If your tracking does not show as delivered within the expected timeframe, or if the package arrives damaged, please contact us at info@knowgeeks.com as soon as possible. We will investigate with the carrier and assist with a resolution.

10. Returns Shipping For information about return shipping, please refer to our Return and Refund Policy.

11. Contact Us If you have any questions about shipping, tracking, or your order, please email us at info@knowgeeks.com. We aim to respond within 1–2 business days.

Thank you for shopping with Knoegeeks!