Shipping policy

Thank you for shopping with Knowgeeks. This Shipping Policy explains our order processing times, estimated transit times, shipping charges, tracking information, and other circumstances that may affect the delivery of your order.

Please carefully review your shipping address and contact information before submitting your order.

Shipping Destinations

Knowgeeks ships to the destinations currently supported and displayed during checkout.

Available countries, regions, and postal codes are determined by the shipping options shown at checkout. If a country, region, or address cannot be selected during checkout, we are currently unable to deliver to that destination.

Certain products may be unavailable for delivery to specific locations because of product size, weight, carrier restrictions, customs requirements, or other limitations. Any applicable restrictions will be displayed on the product page or during checkout.

Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Standard Time, New York Time

The date on which order processing begins is determined by the time the order is submitted and our business-day schedule.

Orders placed after the cutoff time may begin processing on the next business day.

Orders placed on weekends or public holidays will begin processing on the next available business day.

Order Processing Time

After payment has been successfully completed and the order has passed any applicable review, orders are normally processed within:

1–3 business days

Orders are processed:

Monday through Friday

Orders are not processed on weekends or public holidays.

Processing time includes payment verification, order review, product inspection, packing, and transfer of the parcel to the shipping carrier. Processing time does not include shipping transit time.

Processing may take longer during major promotions, public holidays, periods of high order volume, inventory verification, or payment and security reviews.

If an order experiences a significant processing delay, we may contact you using the email address provided at checkout.

Shipping Transit Time

After an order has been processed and transferred to the carrier, the estimated shipping transit time is:

6–9 business days

Carrier shipping days are:

Monday through Friday

Weekends and public holidays are not included in the estimated transit time.

This estimated transit time applies to the destinations currently available during checkout. Delivery to remote areas, international locations, post office boxes, or special addresses may take longer.

Estimated Total Delivery Time

The estimated total delivery time includes both order processing and shipping transit time:

  • Order processing time: 1–3 business days.
  • Shipping transit time: 6–9 business days.
  • Estimated total delivery time: 7–12 business days.

The calculation is:

1–3 business days for processing + 6–9 business days for transit = 7–12 business days total delivery time

Delivery estimates begin after payment has been successfully completed and the order has passed any applicable review.

All delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, customs procedures, or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated and displayed during checkout based on factors that may include:

  • The destination country or region.
  • The delivery address.
  • The number of products in the order.
  • Parcel weight and dimensions.
  • The shipping method selected.
  • Any applicable shipping promotion.

All applicable shipping charges will be clearly displayed before you complete payment.

Knowgeeks may occasionally offer free shipping, flat-rate shipping, or other shipping promotions. Any minimum order value, destination restriction, or other condition will be clearly displayed on our website or during checkout.

Unless an order qualifies for an advertised free-shipping promotion, the customer is responsible for the shipping charge displayed at checkout.

Order Confirmation

After successfully placing an order, you will receive an order confirmation email.

The order confirmation email may include:

  • Your order number.
  • The products purchased.
  • Your delivery address.
  • The total amount paid.
  • The selected shipping method.
  • Your contact information.

Receiving an order confirmation email does not mean that the order has been shipped.

An order will be transferred to the carrier only after payment review, inventory confirmation, and order processing have been completed.

If you do not receive an order confirmation email, please check your spam or promotional email folders and confirm that the email address entered during checkout was correct.

Order Tracking

After your order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout.

The shipping confirmation may include:

  • A tracking number.
  • The name of the shipping carrier.
  • A tracking link.
  • An estimated delivery date, when available.

Tracking information may take 24–48 hours after shipment to display its first update.

If the tracking number does not immediately show any movement, please allow additional time for the carrier to scan and update the parcel.

Any estimated delivery date displayed on the carrier’s tracking page is provided by the carrier and may change as the shipment progresses.

Shipping Delays

Although we make reasonable efforts to process and ship orders within the stated timeframes, delays may occur because of:

  • Weekends or public holidays.
  • Major promotional events or increased order volume.
  • Severe weather or natural disasters.
  • Carrier operational delays.
  • Flight, port, or transportation disruptions.
  • Customs inspections or clearance delays.
  • An incomplete or incorrect shipping address.
  • Remote or restricted delivery locations.
  • Inventory verification.
  • Payment or order security reviews.
  • Other circumstances outside our reasonable control.

A delay caused by a carrier, customs authority, weather event, or another external circumstance does not necessarily mean that the parcel is lost.

Please contact us if the tracking information shows a significant or unusual delay. We will assist with reviewing the shipment status where possible.

Public Holidays and Promotional Periods

Weekends and public holidays are not included in processing or shipping business-day estimates.

During major promotions, holiday shopping periods, or public holidays, processing and delivery may require additional business days.

Possible delays may include:

  • Longer warehouse processing times.
  • Delayed carrier collection.
  • Delayed tracking scans.
  • Longer customs processing.
  • Delayed final delivery.

We recommend placing orders early when products are needed for a holiday, birthday, event, or other specific date.

Shipping Address

Customers are responsible for ensuring that the following information is complete and accurate before submitting an order:

  • Recipient’s full name.
  • Street address.
  • Apartment, suite, or unit number.
  • City.
  • State, province, or region.
  • Postal or ZIP code.
  • Country.
  • Telephone number.
  • Email address.

Knowgeeks is not responsible for delays, failed delivery, returned parcels, or lost shipments caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If you notice an address error, please contact us as soon as possible. We will attempt to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

After an order has been shipped, any address change is subject to carrier approval and may involve additional charges.

Returned-to-Sender Parcels

A parcel may be returned to the sender because of:

  • An incorrect or incomplete address.
  • Refusal of delivery.
  • Multiple failed delivery attempts.
  • Failure to collect the parcel within the required period.
  • An unidentified recipient.
  • Unpaid customs charges.
  • Carrier inability to access the delivery location.

If a parcel is returned to us, please contact our customer service team to discuss the available options.

The customer may be required to pay a new shipping charge before the order is sent again, unless the return was caused by an error confirmed to have been made by Knowgeeks or the carrier.

Original shipping charges are normally non-refundable unless required by applicable law or the return was caused by an error made by Knowgeeks.

Lost Parcels

If the tracking information has not updated for an extended period or the order has not arrived after the estimated delivery timeframe, please contact us.

Please provide:

  • Your full name.
  • Your order number.
  • The tracking number.
  • The complete delivery address.
  • Any relevant communication with the carrier.

We may submit an inquiry or lost-parcel investigation with the shipping carrier.

We may be unable to approve a replacement or refund until the carrier has completed its investigation. The investigation timeframe is determined by the carrier.

If the carrier confirms that the parcel was lost in transit, we will provide an appropriate resolution, which may include a replacement, store credit, or a refund.

Parcels Marked as Delivered but Not Received

If tracking shows that the parcel has been delivered but you cannot locate it, please:

  • Check the front door, mailbox, garage, and other secure delivery locations.
  • Ask household members, neighbors, reception staff, or building management.
  • Verify the delivery address shown on the order.
  • Wait until the next business day, as some carriers may update the delivery status before final delivery.
  • Contact the carrier for delivery details or proof of delivery.

If the parcel still cannot be found, contact us and provide your order number and tracking information.

We will make reasonable efforts to assist with the investigation. However, when a carrier confirms that a parcel was correctly delivered to the address provided on the order, the available resolution will depend on the outcome of the investigation.

Products Damaged During Shipping

If a parcel or product arrives damaged, please contact us as soon as possible.

Please provide:

  • Your order number.
  • The name of the affected product.
  • A description of the damage.
  • A photograph of the complete product.
  • Clear photographs of the damaged area.
  • Photographs of the outer packaging.
  • A photograph of the shipping label.

Please retain the product, original packaging, and shipping label until the matter has been resolved.

When damage during transit is confirmed, we may provide a replacement, exchange, store credit, or refund, depending on the circumstances.

International Shipping, Customs Duties, and Taxes

Orders shipped outside the United States may be subject to charges imposed by the destination country or region, including:

  • Import duties.
  • Customs handling fees.
  • Import taxes.
  • Value-added tax.
  • Brokerage fees.
  • Other government or carrier charges.

Unless checkout clearly states that these charges are included, they are normally the responsibility of the recipient.

Knowgeeks cannot determine or control the duties, taxes, or customs charges imposed by the destination country or region.

Customers should contact their local customs authority before placing an order if they need more information about possible import charges.

If a parcel is refused or returned because the customer did not pay applicable duties, taxes, or clearance fees, shipping costs, return charges, customs charges, and other related expenses may be deducted from any eligible refund.

Split Shipments

An order containing multiple products may be divided into separate parcels because of inventory location, parcel size, or shipping arrangements.

When an order is split:

  • Each parcel may have a different tracking number.
  • Parcels may arrive on different dates.
  • You may receive more than one shipping confirmation email.

Split shipments do not normally result in additional shipping charges unless clearly disclosed during checkout.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Because orders may enter processing shortly after being submitted, we cannot guarantee that every change or cancellation request can be completed.

An order generally cannot be changed or canceled after it has been processed, packed, or transferred to the carrier.

If an order has already been shipped, the customer must wait for delivery and then submit a return request in accordance with the Knowgeeks Return and Refund Policy.

Delivery Time Disclaimer

All processing and transit times stated in this policy are reasonable estimates provided for reference.

Estimated delivery timeframes do not constitute a guaranteed delivery date.

Knowgeeks is not responsible for delivery delays caused by:

  • Carrier operational issues.
  • Severe weather or natural disasters.
  • Customs or government inspections.
  • Public holidays.
  • Flight or transportation disruptions.
  • Incorrect addresses provided by customers.
  • Failure by the recipient to collect a parcel.
  • Other events outside our reasonable control.

Nothing in this section limits any rights available to consumers under applicable law.

Contact Us

For questions about order processing, shipping charges, tracking information, or delivery status, please contact Knowgeeks:

Store name: Knowgeeks
Address: 2381 Zanker Rd, San Jose, CA 95131, United States
Phone: +1 408-858-2311
Email: info@knowgeeks.com

The address above is the business contact address for Knowgeeks. Do not return products to this address unless our customer service team has provided prior authorization and confirmed the correct return instructions.