Refund policy

At Knoegeeks, we want you to love every purchase. If something isn’t quite right, we’re here to help with a straightforward returns process.

1. Return Window

You have 30 days from the date you receive your order to request a return. Items must be returned within this timeframe to be eligible.

2. Eligibility Requirements

To qualify for a return, the item(s) must meet all of the following conditions:

  • Unworn, unwashed, unused, and in original condition
  • All original tags, labels, and packaging intact
  • No signs of wear, stains, odors, makeup, deodorant, perfume, or damage
  • Hygiene seals/stickers still in place (required for swimwear, bodysuits, intimates, and undergarments)
  • Proof of purchase available

Items not eligible for return: Final Sale / clearance items, personalized or custom-made products, gift cards, earrings, cosmetics, and intimate apparel (swimwear, bodysuits, underwear) if hygiene protection has been removed or compromised.

We reserve the right to refuse any return that does not meet these standards. Rejected items will be returned to you at your expense.

3. How to Start a Return

  1. Contact us at info@knowgeeks.com with your order number and reason for return, or use our Returns Portal (link available in your order confirmation email and on our website).
  2. Select the item(s) you wish to return.
  3. Follow the instructions provided to generate a return shipping label (if available) or arrange your own shipping.
  4. Pack the item(s) securely and ship them back within the 30-day window.

Return shipping: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. International customers are also responsible for any customs duties or taxes related to the return.

4. Refunds

  • Eligible returns will be refunded to the original payment method.
  • Once we receive and inspect your returned item(s), approved refunds will be processed within 5 business days.
  • Please allow additional time for the refund to appear on your statement depending on your bank or payment provider.
  • Original shipping fees are generally non-refundable.
  • Store credit may be offered as an alternative option for certain returns.

5. Defective, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or not as described:

  • Contact us within 48 hours of delivery at info@knowgeeks.com with clear photos and your order details.
  • We will arrange a free return label where applicable and issue a full refund or replacement after inspection.

6. Exchanges

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired size or style.

7. International Orders

International customers follow the same 30-day return window and condition requirements. You are responsible for return shipping costs, customs duties, and any related fees. Duties paid on the original order are not refundable.

8. Contact Us

For any questions about returns or refunds, please email us at info@knowgeeks.com. We aim to respond within 1–2 business days.

This policy is subject to change. Any updates will be posted on this page. By placing an order with Knoegeeks, you agree to these terms.